Contact us per e-mail by clicking on the button "Contact us", or, if you prefer, call us at the +49 8031 8603033 in the opening hours.
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You can return (free of charge in metropolitan France) one or more unworn items within 30 days. They must be returned in their original packaging, with the tags attached and in perfect condition.
You can try on the items
Items tried on for size are not considered worn. We reserve the right to refuse a return if it is damaged or for hygiene reasons.
Good to know
For items ordered via marketplace platforms such as Snowleader, Ekosport, Decathlon, Zalando, the return must be made on the platform used for the order in question.
Do you want to make a return? It's easy and free in France.
At the moment, you have 30 days to return your items.
Here is the procedure to follow:
1. Make a return request
Simply go to the My orders section in My account. Click on the "After Sales Service" option for the order you wish to return and fill in the returns form. As soon as this form is completed, print the return form and put it inside your parcel.
2. Prepare the parcel
Put the item back in its original packaging (shoe box, plastic packaging), then put it in a parcel (for example: the Millet box) with the return form.
Download your free transport voucher in the My returns section by clicking on the authorised return number. Then click on the button "Download the pre-paid voucher", print it and finally stick it on your parcel.
3. Send the parcel back
Once your return request has been accepted, simply go to the My Returns section of your account and click on SEE RETURN.
If you are in France, you will be able to print the prepaid return form, you will then have several choices in order to return your package to us:
For returns outside France, you will not have access to the return form, as you will be responsible for the shipping costs. In this case, please refer to the information sent by e-mail after you have made your return request.
It is strongly advised to keep the proof of return stamped by the post office or signed by the merchant.
Contact us per e-mail by clicking on the button "Contact us", or, if you prefer, call us at the +49 8031 8603033 in the opening hours.
Find more about what we do for our environment and our future.