• Return conditions

    You can return one or more unworn items within 30 days. They must be returned in their original packaging, with the tags attached and in perfect condition.

    You can try on the items

    Items tried on for size are not considered worn. We reserve the right to refuse a return if it is damaged or for hygiene reasons.

    Good to know

    For items ordered via marketplace platforms or resellers such as Snowleader, Ekosport, Decathlon, Zalando, the return must be made on the platform used for the order in question according to the marketplace return conditions.

  • Returning an item

    You want to make a return? It's easy. You have 60 days to return your items.

    Here is the procedure to follow:


    1. Make a return request

    If you have created an account, just login and go to My orders, click on the order you wish to return / View order →  and make a return request by filling in the return form.


    If you have placed your order as a guest, you can visit our dedicated page.


    2. Prepare the parcel

    As soon as your return is authorized, you will receive a Returned Merchandise Authorization (RMA), print this email and put it inside your parcel. Put the item back in its original packaging (shoe box, plastic packaging) and follow the instructions received by email.


    3. Send the parcel back

    In France, the customer can use the Colissimo transport label which can be downloaded.

    From another country, you will not have access to the transport label. According to our terms and conditions, the return is at your expense and will have to be made to our warehouse address :


    LOG SMC – Retour Web Millet

    00 Zone d’Activité Saint Charles – RD6

    13710 Fuveau


    Phone : + 33 (0)4 42 24 56 70



    It is strongly advised to keep the proof of return stamped by the post office or signed by the merchant. After verification by our warehouse, your refund will be processed within 7 working days.


  • How to make a return request as a Guest


    You may have placed an order without creating a customer account. In this case, you can make your return request via the following form: www.millet.com/eu_en/sales/guest/form

    We will first request your order number (C........... followed by 11 digits) as well as your surname and the postcode or email used for billing.

    You will be taken to the returns form. If you have more than one item to return, click on "Add an item", otherwise click on "Submit".

    Once your return has been authorized, you will receive the return instructions by email.



                                                             - - - Do you still need help? - - -

    Can't access the form?

    Check that you have entered the last name and postcode exactly as it appears on your order confirmation in the billing address.


    Can't find the return label ?

    - Please note that the return label is only available in France. For other countries, please follow the instructions received by email. You can also find these instructions in the My Returns section.

    - In case of a defective product, please contact our customer service.