You want to make a return? It's easy. You have 60 days to return your items.
Here is the procedure to follow:
1. Make a return request
If you have created an account, just login and go to My orders, click on the order you wish to return / View order → and make a return request by filling in the return form.
If you have placed your order as a guest, you can visit our dedicated page.
2. Prepare the parcel
As soon as your return is authorized, you will receive a Returned Merchandise Authorization (RMA), print this email and put it inside your parcel. Put the item back in its original packaging (shoe box, plastic packaging) and follow the instructions received by email.
3. Send the parcel back
In France, the customer can use the Colissimo transport label which can be downloaded.
From another country, you will not have access to the transport label. According to our terms and conditions, the return is at your expense and will have to be made to our warehouse address :
SHERPA LOGISTIQUE - MMG
ZI DU CAPPA
ST RAMBERT D'ALBON
It is strongly advised to keep the proof of return stamped by the post office or signed by the merchant. After verification by our warehouse, your refund will be processed within 7 working days.