• How to cancel an order

    Unfortunately, we cannot intervene on an order that has already been finalised. As soon as the order is paid, it is sent for preparation.

    We therefore invite you to return the product to us as soon as you receive it, if it does not suit you.

    As soon as our logistics department receives your return, a refund will be requested from our accounting department which will then be credited to your account within 10 working days.

  • No order confirmation email has been received

    The following checks should solve the problem :

    1. Check your Junk Mail folder
    2. Log in to My account and check the email address you provided to register on the Millet site.
    3. Check the Orders section of your customer account to see if your order has been registered.

    If you still cannot find the confirmation e-mail and you do not have a payment confirmation e-mail, the order may not have been placed due to a connection problem. In this case, simply place your order again.

    In case you have made a payment without receiving a confirmation, please contact our customer service who will do their best to help you.