You shall return the Product(s) covered by their withdrawal request to MMG or any other person designated by MMG, without undue delay and at the latest within fourteen (14) days following the communication to MMG of their decision to withdraw.
You must return the Product(s) in their original condition accompanied, where applicable, by all their accessories and instruction manuals. Damaged or soiled Products shall not be taken back. The Customer may be held liable by MMG in the event of deterioration of the returned Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of said Products.
Cost of returns
According to our General Terms and Conditions, the direct return costs of the Products shall be borne by the Customer, with the exception of orders shipped to mainland France for which a prepaid return slip is available.
The costs of returns of orders shipped outside mainland France shall be borne by the Customer. In such an event, MMG shall not provide a return slip to the Customer who must return the product(s) at their own expense to the following address:
LOG SMC – Retour Web Millet
00 Zone d’Activité Saint Charles – RD6
13710 Fuveau
France
Millet Customer Service : +49 8031 860 3033
To facilitate processing of your return, please attach a copy of the return authorization to the package.
After verification by our warehouse, you will receive a confirmation email, then your refund will be made within 7 working days.