You may have placed your order as a guest, without creating a customer account.
In this case, you can request a return using the following form: https://www.millet.com/us_en/sales/guest/form
France, Belgium, Luxembourg, Monaco: www.millet.com/sales/guest/form
Switzerland: www.millet.com/ch_fr/sales/guest/form
We will first ask you for your order number beginning with C........... followed by 11 digits, as well as your surname and the postcode or email address used for billing.
By clicking on Make a return request, you will access the return form. If you have several items to return, click on ‘Add an item’, otherwise click on ‘Submit’.
Once your return has been authorised, you will receive return instructions by email.
- - - Do you still need help? - - -
Can't access the form?
Check that you have entered your surname and postcode as they appear on your order confirmation (in the billing address).
Can't find the return label?
- Please note that the return label is only available for returns from mainland France, Belgium, Luxembourg and Monaco, as well as from certain European Union countries.
- If this applies to you, the return label is available via the ‘Returns’ tab (then click on ‘View return →’). This tab will appear within a maximum of 2 working days once your return request has been authorised.
In the event of a defective or damaged product upon receipt, please contact our after-sales service using the dedicated form Submit a request – SAV MILLET that we can offer you a suitable solution.